Service Levels

ZippyDogs Service Levels

If you don’t know what you need or have the time to search for it – simply contact us and we will help you get the process rolling in a few short wags of a tail. Whether you’re perusing our extensive product search database or you already know what you need, our four levels of service are there to help guide you through the steps and timelines necessary to get you what you need, when you need it!

Bassett Hound

When you are in no rush for product – but looking for ideas:

  • Tell us the theme of your event, your budget and to whom you are marketing
  • Your event should be about 2-3 months out
  • We will email a presentation of ideas to you within 72 hours
  • 5% of orders are Basset Hound service

Retriever

When you need product in less than 20 business days, including shipping:

  • Tell us the theme of your event, your budget and to whom you are marketing
  • Expect an estimate within 48 hours
  • Once we receive your signed estimate, we will provide an art proof
  • Allow 10-15 business days for production time
  • Allow 3-5 business days for shipping
  • 80% of orders are Retriever service

Jack Russell

When you need product in less than 10 business days, including shipping:

  • Jack Russell service is RUSH service and in many cases may require a 10% to 20% rush charge
  • Tell us the theme of your event, your budget and to whom you are marketing
  • You must provide proper print ready vector art (.eps or .ai)
  • Expect an estimate within 12 hours or sooner
  • In some cases you will need to waive seeing an art proof
  • In some cases, rush shipping may be necessary
  • 10% of orders are Jack Russell service

Greyhound

When you need product in less than 5 business days, including shipping:

  • Greyhound is SUPER DUPER RUSH service and in many cases will require a 20% to 30% rush charge and require expedited shipping
  • Tell us what you need – we will run as fast as we can to make it happen for you
  • We will discuss product options and solutions on the spot
  • You must provide proper print ready vector art (.eps or .ai) and may need to waive seeing an art proof
  • Product will be shipped via overnight service and charged accordingly
  • 5% of orders are Greyhound service

Promotional products are shipped directly to you from our suppliers. Many of our suppliers are located outside of Washington State, so allow time for shipping.

The majority of our silk-screening and embroidery products are produced locally and can be picked up at the ZippyDogs World Headquarters or shipped to you.